The customer is always right
Except when the customer is wrong.
A few weeks ago, we bought a combined freeview box/hard-disk recorder. It’s convenient and easy to use, and we were impressed. We had a slight problem setting it up, but the helpline suggested resetting it and once that was done, it was fine. A few days ago, it started resetting itself and then freezing, so today I took it back.
Sort of.
Got a refund, bought a different brand. Came home. Left it to be set up this evening. Scratchy said, “Weren’t you supposed to take this back?” The hard-disk recorder is still sitting here.
What I actually took back was the box it came in, the instruction manuals, all the bits of plastic and styrofoam and… our DVD player.
In my defence, I was trying to get the boys out the door and into the car and pack it all up, and just grabbed it and put it in the box. Or not, as it turned out.
George and Freddy sat in the back of the car today playing a game they’ve made up: one of them says the name of an animal, the other has to say whether it’s a reptile or an amphibian. I didn’t know half of them but they seem clued-in. Yesterday their back-of-car conversation took the form of a detailed, feature-by-feature comparison of a Komodo dragon and Toby - which one would win in a race. Do normal families have these kinds of conversations?
Also today: purchased sunflower seeds at the garden-centre, since the ones I harvested from last year’s sunflowers don’t seem to be doing anything. Got shoeboxes from the garden centre too, to be used for making shoebox guitars with the Beavers. I know, shoeboxes, garden centre - don’t ask. It’s just been a surreal kind of day.
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oh Deb! can you go back and grovel for your DVD player back or are you just too embarassed?
The DVD player cost about one-fifth of what I got refunded for the hard-disk recorder
- but I’ve been honest and rung them and they’ve dug it out and I’ll go back tomorrow or Friday 
rofl… oh Deb!!!!! I must tell Max this, next time he rolls his eyes at me
Sunflower seeds! That’s what we need